By using the services offered on https://smvecom.com ( smvecom) the user agrees to the terms & conditions mentioned herewith and refund policy mentioned in the refund policy policy page:
The user should carefully read the description of products, shipping declaration, refund policy and destination information before placing the order.
We reserve the right to change the price of any product, without prior notice.
Any Defects found in products should be reported by the recipient or the sender within 24 hours of receiving the product. In an event of failure to do so, the products shall be considered as used and any request to replace the same will be rejected. If the products are damaged during shipment they will be replaced only if the recipient sends back the damaged goods.
On occasions, owing to the number of orders, the order might be delivered before or after the selected date.
SMV ECOM and its partner websites may bring out different promotions from time to time. Customers are requested to note that in one order – only one promotion can be applied and not more than one.
If the selected courier does not have the service for the destination, an alternative courier will be selected which serves the destination.
All deliveries are done during the day time between 10 AM to 10 PM. If you have mentioned a specific time of delivery above, we will try our level best to follow the same. Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, etc. & during rush hour days like Valentine’s Day, Mothers Day, Rakhi, New year’s Eve, etc. Order cancellation would not be possible in such circumstances. Products that are couriered can only be delivered at a residence or a business address, they can not be delivered to a wedding hall or a function hall, or any other non-permanent place. Products which are delivered by hand can be delivered to any address given by you.
The Billing name which you have entered is the name that will be disclosed to the recipient. In case the name which will go with the products is different than the Billing name, please email us the Billing Name after you complete the order.
We reserve the right to cancel/modify any order without providing any reason. This is regardless of whether the payment has been confirmed/received. Complete refund for the canceled orders and differential refund for the modified orders will be processed.
For orders in which a problem arises owing to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Re-delivery charges, if any, will be borne by the user.
The user agrees to give the correct information which is true and authentic. We reserve the right to confirm the information provided by the user. We also reserve the right to disallow any user to use this website and may reject/cancel the registration without providing any reason whatsoever.
We will not be held liable for any credit card fraud that occurs on its website. Users have to use only their cards when they make their payments. The liability of using a fraudulent credit card lies on the user and the responsibility to establish otherwise shall exclusively be the users’.
We will not be responsible for any delay / non-delivery of the order by the vendors or because of flood, fire, wars, the act of God, or for any reason that is beyond our control. For such orders, a complete refund will be provided.
The user confirms that he/she is at least 18 (eighteen) years of age or has a consent of a parent or a legal guardian.
Complaints received after 3 days of Order Date / Shipment Date, whichever is later will not be entertained. Refund requests should be made within 1 day of the shipment/delivery date.
Delivery of certain items may not be possible under certain uncontrollable circumstances like no courier service, delivery not available, etc. However, you will get a 100% refund of your money. Refunds can sometimes take up to 15 days to take effect.
No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non-delivery.
Due to unavoidable circumstances, if part order has been delivered then we will charge only for the products which are delivered and will refund the balance amount.
For perishable products, our priority will be for a timely delivery. We reserve the right to change product specifications in order to maintain the schedule.
The price displayed on the website includes MRP, Service Cost, Bank Processing Charges, and other commissions. For certain interior cities, an additional delivery charge will be applicable. The details of the charges will be shown at the time of placing the order.
Please contact firstname.lastname@example.org for further clarification on any issues related / non-related to the terms and conditions.
The customer is requested to report any issue regarding products within 1 day of delivery.
If customer requests to deliver the order at any accessible public place like a hostel, restaurant, college, or hospital, and any person receives the order on behalf of the recipient by introducing himself/herself as a friend, relative, or authorized recipient, then the order will be considered as delivered without any dispute.